DISPATCH

Most of our items are dispatched with 3-5 working days of placing your order. 

During busy times this may take a little longer. Please contact us if you need your order quickly.

Certain items may be listed as pre-orders, this will be clear on individual listings. 

DELIVERY

The majority of our orders are shipped using Royal Mail.

UK shipping is non-tracked 2nd class:

£1 - orders under 100g

£2.90 - orders over 100g

FREE over for orders over £45

International shipping:

£3.50 - orders under 100g

£13.50 - orders under 2kg (tracked)

£15 - orders over 2kg

RETURNS & REFUNDS

If your items are faulty or you are unhappy with your items please contact us within 14 days of delivery and ship items back within 30 days of delivery. We cannot cover return shipping costs.

For dyed to order and custom products we cannot accept returns unless your items are faulty. If you need to return faulty items please contact us within 14 days of delivery and ship items back within 30 days of delivery.

 
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©2019 by Hook & Light.